Customer Service 
Deliveries to customers within major Metropolitan areas in Australia will be made within 36 hours of receiving the order. For orders received outside of 8:30am to 5pm in your State, the 36 hour delivery turnaround time will start from 8.30 am the next working day or, if your order is placed on a Friday, Saturday or Sunday, then delivery will be made by close of business the following Tuesday.
See below for the section on deliveries to non-major metropolitan areas. If you require express courier delivery (i.e. 3 hour delivery), please mention this in the "Special Instructions" box on the Delivery Details screen. Express courier charges are determined based on the weight of the goods and the delivery location. It may not appear on the website at the time of online ordering but is chargeable on the invoice upon dispatch of goods from our warehouse.
A delivery charge of $30.00 exclusive GST is applicable for all orders under $500.00 (GST ex), to be delivered within metropolitan delivery areas. Orders above $500.00 (GST ex) and which are to be delivered within metropolitan delivery areas, incur a delivery charge of $15 (GST ex). If the order includes, or is for, toner supplied free of charge, under a Fuji Xerox Support Services Agreement (SSA), then delivery will be free of charge.
See below for the section on deliveries to non-major metropolitan areas.
The site will not permit the loading of orders for delivery outside of major metropolitan areas without special set-up handled by our web co-ordinator. If you need to deliver to a non-major metropolitan address or if you are unsure if your address qualifies as major metropolitan, please contact us at
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for set up.
All deliveries, regardless of order value, outside of major metropolitan delivery areas, incur a delivery charge, which varies depending on size of order and delivery destination. Please contact us at
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for a quote, or for information on charges and delivery times.
Please contact us at
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to request access to the web.
Please provide the following details: your customer account number or the serial number of your Xerox equipment, your full name, your company name, your contact phone number and your e-mail address. You will be given a User ID and Password, which will be ready for your immediate use.
Orders may be placed online 24 hours a day, 7 days a week. Occasionally, you may find that the web catalogue and ordering facility is down for a scheduled back up procedure. We endeavour to schedule these back-ups at times that will create the least inconvenience to you
How can we improve you online ordering experience with Xerox Business Centre Sydney? Send any comments, suggestions or questions to
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.
Customers with an existing account with Xerox Business Centre Sydney will have their orders charged to their account, and will receive a mailed invoice.
Users of xeroxsolutions.com.au can also use Major credit cards as payment for consumable orders placed on the web. Credit card details are processed upon submitting your order. If an ordered product is not available, the Web Co-ordinator will contact you to suggest an alternative. If an alternative is also not available, the charged amount will be credited back to your credit card on the same day. Should you wish to open an account, please contact us at
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Xeroxsales.com.au is a secure site. All financial and authentication transactions are encrypted with the latest SSL technology, credit card transactions are processed directly to the bank through a secure channel. No credit card information is held by the site.
All pricing charged is as displayed on the web, prices will be shown to be inclusive (Inc) or exclusive (Ex) of GST. If you are a Xerox Business Centre Sydney account customer with pre-negotiated special pricing based on volumes, your special pricing will appear on the web. Should you wish to discuss pricing, please contact us at
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Xerox Business Centre Sydney provides online ordering support from a dedicated Web Co-ordinator, who will assist you with all enquiries concerning products, deliveries or invoices. If you are experiencing difficulties using the site or require additional information regarding your order, please contact the Web Co-ordinator at
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