Xerox Business Centre Sydney is a leading provider of managed document services, offering a wide range of services, products and solutions. Our offerings include; consulting, imaging, content management, and managed services.
At XBCS we work with our customers to deliver efficiencies within their organisation, by improving their document intensive business processes and delivering measurable business results.
Our aim is to help our customers work more efficiently, produce more effective documents, reduce their costs and ultimately, better serve their customers. In fact, our brand promise is 'We help people do great work'.
We have helped many organisations across Australia improve the way they work. Now, how can we help you do great work?
In today's highly competitive marketplace, CEOs and CFOs are under continual pressure to find new ways of improving performance and delivering added value. Increasingly, shared services and business process outsourcing are providing the answers.
By outsourcing non-core business processes, organisations are able to redirect their resources towards increasing efficiency, improving their processes and achieving compliance, while reducing operational overheads and getting a better return on their investment in labour. The key is finding the right service provider.
Xerox Business Centre Sydney will help you uncover hidden opportunities to save money and improve decision making and compliance, by streamlining and automating the document-intensive business processes in your Finance & Accounting function. We provide:
- Transition and migration expertise and experience
- ERP integration capability and experience
- Best-in-class technology
XBCS focuses on improving front office productivity by optimising your account creation and servicing processes. XBCS specialises in managing the flow of documents between your customers and your business.
Businesses who depend on processing incoming customer documentation such as applications, contracts and correspondence - e.g. for mortgages, insurance, or credit cards - need to process those documents as quickly as possible.
By enabling you to work with digital documents throughout the process, XBCS can help you to reduce the cost and complexity of processing client transactions while improving compliance and reducing risk.
Our innovative solutions enable you to simplify increasingly complex processes, adapting to changing demand and market drivers whilst still delivering a high quality service to your customers.
- Improve front office productivity
Reduce costs by streamlining processes or eliminate them by outsourcing the entire business process to us.
- Faster Processing of Incoming Correspondence
Process customer requests faster and improve revenue flow. Standardise business processes across the organisation
Provide a consistent level of service at every point of contact with your customer.
- Improve regulatory compliance
An auditable record of transactions helps facilitate compliance and reduce risk.
- Improve your customers' experience
Respond to customer requests by providing up to date information through joined up customer relationship management.
- Digital storage
Reduce costs and process delays associated with storing hard-copy files.
Document imaging presents a new way to improve your operations. Documents - everything from e-mails to engineering drawings to invoices - represent a significant, but often hidden, opportunity to cut costs, improve decision-making and streamline your entire enterprise.
You can capitalise on this opportunity through document imaging and storage to make your documents easier to find, modify and share. And you can rely on XBCS to help you achieve your goal.
Would you like to save millions of dollars a year? You just might, if you get a clear picture of how much your company really spends on creating, sharing, printing, and storing documents - take steps to get your processes and costs under control. XBCS can help.
- Expand your view of assets across the enterprise
- Take an integrated approach to managing assets
- Maintain consistent control and service levels
- Manage a multi-vendor office environment
XBCS gives you a new way to look at managing your document output and infrastructure in the office. Starting with our assessment services, we give you the road map to understanding, controlling, and optimising document output costs and workflow throughout your enterprise. Our managed services foster:
Cost reductions
Improved productivity
Ongoing employee satisfaction
Unmatched focus on the office
We provide consulting and management services to customers around the world. Our tools and technologies are designed to integrate with yours and optimize the investments you've already made.
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Communicate with your customers more effectively and efficiently.
Fuji Xerox has enormous experience in managing print production - from file management to finishing - and our professionals can do it all on-site. We assess your current production processes, develop and manage new ones - helping you save money, grow revenue and capture opportunities such as:
- Taking advantage of Fuji Xerox Global Services document expertise and leading-edge technology
- Going digital for full-colour, short-run, print-on-demand documents which is more cost-effective than offset
- Saving time and process steps with in-house production
- Integrating creative services and offset print management
We look at your key documents, assess their target audience and work with you to identify ways to make those documents more effective and relevant.
Convenient production of invoices, payroll, financial reports - without the management headache Build loyalty and encourage additional business with each transaction Change the layout at any time without changing your infrastructure or back office systems
Today, success requires the development and implementation of a communication strategy that delivers targeted messages to your customer in line with your business strategy.
Your message needs to be delivered in a variety of output media, from paper to e-mail to interactive TV. Automating this workflow with minimal manual intervention can be difficult. We can teach you how to do it.
Communicating more effectively with customers and employees can have a dramatic effect on your business. Fuji Xerox Global Services offers a full range of consulting and managed services, from document design and composition to process optimisation, print production and distribution. They're designed to help improve customer acquisition and loyalty while optimising the cost and efficiency.
Key challenges:
- Increasing competition as marketing response rates decline
- Wide variances in print volume requirements
- Increasing demand for services while budget remains flat
Fuji Xerox Global Services provides expert consulting resources and methodologies to enable you to improve both document production efficiency and the effectiveness of your customer and channel communications. We provide modelling road maps and in-depth financial and technology analyses to help you gain insight into which factors drive positive results.
But we don't stop there. In your print production operations, peaks and valleys are a natural consequence of doing business. Fuji Xerox workflow techniques, coupled with our off-site resources, can minimise the cost and business risk associated with both over- and under-utilisation. Our Customer Communication Services enable you to optimise print production operations, including document publishing centres, print and mail operations.
From certified Document Advisors to fully managed outsourcing solutions, we'll develop a customised plan to meet your challenges. We work closely with you to assess your current operations, and the hard and soft costs of each application. Then we design a plan using our systems and solutions to foster a seamless migration and the delivery of lasting improvements in productivity.
Our Document Advisors are highly trained subject-matter experts working on or off-site to help you:
- Proactively control enterprise document and printing costs
- Manage complex outsourced operations
- Plan and implement systems and services to transform your customer communication obligations
Our comprehensive suite of Customer Communications Services - from design through delivery, for web and/or print - help you produce more relevant and effective customer marketing communications in an on-demand production environment. They can be delivered on-site or off-site to improve response rates, reduce service requirements and administration, and improve customer loyalty.
Our Document Production and Publishing Service manages your production operations from end-to-end, helping you achieve lower costs, improved efficiencies, and more effective business communications.
And to keep documents from getting in the way of your core business, let our Mail and Fulfilment Services help you increase efficiency, reduce costs, streamline your processes and help you communicate more effectively with your customers.